Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused, free from stains, and with all original tags attached
In its original packaging

You'll also need the receipt or proof of purchase. Items that do not meet the above requirements will not be eligible for a refund.

To start a return, please contact us at coranie.support@gmail.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For change-of-mind returns, return shipping costs are the responsibility of the customer and are non-refundable. Returns must be shipped to our designated return address in the United States, and international customers may be responsible for any applicable shipping or other costs associated with returning an item.

As we subsidize a portion of the original shipping cost on all orders, a 10% processing fee may be deducted from your refund for change-of-mind returns to help cover outbound shipping and handling costs.

You can always contact us at coranie.support@gmail.com with any questions regarding returns.

Order Cancellation

Please note that we are unable to cancel your order once it has been placed. Once an order is confirmed, it immediately enters our processing system to ensure timely shipping and delivery.

We kindly ask that you double-check your order details, including your shipping address and selected items, before completing your purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Please provide your order number and, where applicable, photos of the item and packaging so that we can evaluate the issue and determine the appropriate solution.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns:

After 14 days from the date you received your package
For sale or clearance items
For gift cards

Additional exclusions may apply where required by applicable law.

Parcels Marked as "Return to Sender"

Replacement Package

We may offer to resend the package under the following conditions:

The replacement will be shipped at the customer's expense.
A 10% processing fee based on the original order value will apply.
The customer will also be responsible for the shipping cost of the replacement package.

Refund

Alternatively, we may provide a refund once the package has been successfully returned to us.

A 10% processing fee based on the original order value will be deducted from the refund.
The original shipping cost is non-refundable.

Important Note Regarding Returned Packages

The original shipping cost will not be refunded if the package is returned to the sender due to:

An incorrect or incomplete address caused by the customer's error
Failure of delivery due to an inaccessible or undeliverable address
Failure to collect the parcel from the local postal office or collection point
Failure to arrange or pay applicable customs clearance fees
Refusal of delivery

Any additional shipping costs required to resend the package will be the customer's responsibility.

For further assistance, please contact coranie.support@gmail.com.

Exchanges

We do not offer direct exchanges.

The fastest way to ensure you get what you want is to return the eligible item you have and, once the return has been accepted, place a separate order for the new item.