At Coranie, we’re committed to processing and shipping your orders as quickly and smoothly as possible. Please review the information below regarding order processing, shipping, delivery, and international orders.

Order Processing

• Processing Time: All orders are processed within 3 business days, excluding weekends and holidays, after your order has been successfully placed.
• Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
• During holidays, promotions, or periods of high order volume, processing times may occasionally take longer.

International Shipping

Coranie ships internationally to customers around the world.

• Shipping Rates & Delivery Estimates: Available shipping options, rates, and estimated delivery times will be calculated and displayed at checkout.
• Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, and other factors outside of our control.
• International orders may experience additional delays due to customs clearance, local postal services, weather, holidays, or other unforeseen circumstances.
• Customs, Duties & Taxes: Customers are responsible for any customs duties, import taxes, VAT, tariffs, or other fees imposed by their destination country. These charges are not included in the product or shipping price unless otherwise stated.
• Coranie is not responsible for delays caused by customs or local authorities.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow some time for tracking information to become available after your order has been shipped.

Address Changes

Please carefully review your shipping information before completing your purchase.

Once an order has been placed, we are unable to guarantee changes to the shipping address because orders may enter our fulfillment process immediately.

If you notice an incorrect address after placing your order, please contact us as soon as possible at coranie.support@gmail.com. We will do our best to assist, but we cannot guarantee that an address change will be possible.

Lost or Stolen Packages

Coranie is not responsible for packages that are lost or stolen after the carrier confirms delivery to the shipping address provided at checkout.

If your tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around your delivery location and with household members or neighbors.
2. Contact the shipping carrier to report the missing package.
3. Contact us at coranie.support@gmail.com if you need further assistance.

Returns & Exchanges

For information regarding returns and refunds, please refer to our Refund Policy.

Coranie does not offer direct exchanges. If you would like a different item, size, or variation, you may return the original item if eligible and place a new order.

Packages Returned to Sender

A package may be returned to the sender if it cannot be successfully delivered. This may occur due to:

• An incorrect or incomplete shipping address provided by the customer
• Failure to collect the package within the carrier's required timeframe
• Refusal of delivery
• Failure to pay applicable customs duties, taxes, or other delivery-related charges
• Other delivery issues caused by information or actions provided by the customer

If your package is returned to us, please contact coranie.support@gmail.com.

Replacement Package

If you would like your order to be reshipped:

• A 10% processing fee based on the original order value will apply.
• The customer is responsible for the shipping cost of the replacement package.
• The replacement package will be shipped once the applicable fees have been paid.

Refund

If you prefer a refund:

• A refund will be issued once the returned package has been received by us.
• A 10% processing fee based on the original order value will be deducted from the refund.
• Original shipping charges are non-refundable.

Important Note Regarding Returned Packages

If an order is returned to us due to an incorrect or incomplete address, failure to collect the package, refusal of delivery, or failure to pay applicable customs duties or taxes, the original shipping cost will not be refunded.

Any additional shipping or processing costs associated with reshipping the order will be the customer's responsibility.

Contact Us

If you have any questions regarding your order or our Shipping Policy, please contact us:

Email: coranie.support@gmail.com

Our customer support team will be happy to assist you.

Policy Updates

Coranie reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this page periodically for the latest information.